What is your system downtime?
We use Microsoft Azure cloud services that give us 3 and a half 9s of availability. We have been running the system for 2 years. In order to avoid any issue...
Fri, 30 Apr, 2021 at 6:03 AM
What is the contract duration with Zoom?
With Zoom, customers do not get tied into a contract like other software usually offers. Our pay-as-you-earn pricing structure means that customers are payi...
Fri, 30 Apr, 2021 at 6:05 AM
Can Zoom be used in a different country?
Yes, Zoom - can be used anywhere in the world. When a customer signs up, respective country code will automatically be updated accordingly. There is also th...
Fri, 30 Apr, 2021 at 6:06 AM
Can I dispatch a job without account details?
Yes, an operator user can dispatch a ride without account details in exceptional cases.
Fri, 30 Apr, 2021 at 6:10 AM
Can I dispatch a job without choosing a car type?
Yes, an operator user can dispatch a ride without selecting a car type. The system will automatically choose the better option.
Fri, 30 Apr, 2021 at 6:11 AM
Is it possible to customize text messages?
Yes, it is possible. If the client finds a need, certain wordings and text can be put into text messages upon the request.
Wed, 5 May, 2021 at 5:46 AM
What kind of text messages does the passenger receive?
We generally offer three tiers that are. "Matriks" text will be substituted with the actual Driver Name and ID in real-life events.   Tier 1 - £...
Wed, 19 May, 2021 at 3:43 PM
What kind of invoices do you have?
In general, we have these types of invoices: The system generates an invoice for the operators for their monthly/weekly charges. The system sends it auto...
Wed, 5 May, 2021 at 5:48 AM
How can I remove my canceled jobs from the dashboard?
Everything works atomically, the canceled jobs disappear one by one from the Canceled tab as soon as they enter certain periods. Once the pick-up time for e...
Wed, 26 May, 2021 at 8:23 AM
Do you offer a VOIP feature?
Yes, Zoom does have a VOIP feature. An operator can request to add a number from the list of available numbers under the Communication tab. The operator wil...
Tue, 13 Jul, 2021 at 11:09 AM