General

How can I add my VOIP/communication number?
To add a number an operator user should follow these steps:  Operator -> Settings -> Communication -> select "Change Number" -> write...
Tue, 13 Jul, 2021 at 11:11 AM
How does the wallet feature work?
An operator user can set a balance for a passenger. In order to avoid the hustle of carrying cash always with you. A passenger can book a ride and at the en...
Fri, 16 Jul, 2021 at 12:17 PM
Can an operator user see the history of balance (top-ups) for driver and passengers?
Yes, an operator can also see the balance history of passengers and drivers. Also, Drivers/passengers can view their account balance and transaction history...
Fri, 16 Jul, 2021 at 12:20 PM
How to set balance/credit for a passenger?
In order to add balance/credit into a passenger’s e-wallet an operator user should confirm that a passenger should be added to the current system. If the pa...
Fri, 16 Jul, 2021 at 12:49 PM
How can an operator user check Driver’s Balance history?
To check the balance history of the driver, please follow these steps: Operator -> Manage -> Driver Tab -> Search the Driver-> Select the Drive...
Fri, 16 Jul, 2021 at 1:04 PM
How can an operator user check Passenger’s Balance history?
To check the balance history of the driver please follow these steps: Operator -> Manage -> Passenger Tab -> Search the Passenger-> Select the ...
Fri, 16 Jul, 2021 at 1:11 PM
What is the wallet limit?
When an operator user sets an amount balance in a passenger’s e-wallet a passenger is able to pay for the trip from that balance amount. If the amount of th...
Fri, 16 Jul, 2021 at 1:12 PM
What are the main products of the e-wallet features?
The e-wallet management is totally interlinked with all of our software in order to keep the records. Zoom has a Dispatcher, Driver App, and Passenger App. ...
Fri, 16 Jul, 2021 at 1:14 PM
How can a passenger deposit balance/credit in an e-wallet?
A passenger can deposit a balance/credit by simply asking the driver to deposit the change amount in the e-wallet. This feature makes it a hustle-free envir...
Fri, 16 Jul, 2021 at 1:15 PM
Will the driver receive an update e-mail when an operator user changes the driver’s details?
No we don’t send an email to the driver with an update. If the job is already in progress then the driver will get an update on the app.
Wed, 21 Jul, 2021 at 9:29 AM