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Knowledge base
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Features
5
Dispatch System
Driver App
Passenger App
Website
All Features
Benefits
4
Benefits for Owners
Benefits for Managers
Benefits for Drivers
Benefits for Passengers
Getting Started
8
How do I sign up?
How do I log in?
Is there a Free Trial?
How do I convert from a free trial to a user?
What do I do if I have forgotten my password?
View all 8
FAQs
13
Why should I choose Zoom?
Can the apps and website be branded for my company?
What kind of paid subscriptions/plans do you offer?
Who can I contact with more questions?
How do I pay you?
View all 13
Your Account
4
How do I pay my Zoom bill?
How do I log in?
What do I do if I have forgotten my password?
Why do I have a status message on the Operator page?
Dispatcher
General
67
Dispatching a journey - Overview
Can I send a job to a specific driver?
How do I see what journeys are allocated/ enroute/ completed?
Can I change the price of an order?
What do the different colours of drivers on the map mean?
View all 67
Manage
34
Managing your Drivers.
How do I add a new account?
How do I add new passenger/ driver/ vehicle details?
How do I find a specific passenger's/driver's/vehicle's details?
How do I link a driver and vehicle?
View all 34
Settings
31
What are the elements which determine the price of a journey?
How do I set up fixed pricing for a certain route?
How do I set certain prices for set distances?
How do I change certain vehicles to be different set prices?
How do I input the location where I am based?
View all 31
Reports
1
What reports can I see for my company?
Driver App
General
12
User Guide: Driver App
My GPS can't tell where I am, what should I do?
The map isn't loading, what should I do?
Do you provide PDAs for drivers?
Why aren't I receiving any jobs?
View all 12
Journeys
6
How long do I have to accept a customer?
Can I navigate within the app?
Can I change the fare manually?
How can I call a customer when they have booked a job?
Will I get different navigation options?
View all 6
Other Functions
4
How do I add new driver documents?
Is there a way to keep track of how much I am earning?
Can I communicate with the operator from the app? Is there a way to communicate an emergency?
How can I locate myself on the app?
Passenger App
General
5
User Guide: Passenger App
What do I do if a driver doesn't show up?
How can I locate myself?
Can I book a journey without using an app?
What do I do if I've forgotten my password?
Booking
3
Can I see how much the journey is going to cost?
Can I set the pickup location not at my GPS location?
Can I book a ride ahead of schedule?
Other Functions
3
How do I edit my payment details?
Can I let people know how great this app is?
If clients are not using the app, will they still be able to receive their driver information?
Website
Creating an Account
2
How do I sign up?
I've forgotten my password, what should I do?
Booking
4
How do I book a journey using the website?
In what ways am I able to pay for my journey if booked on the website?
How will I know the status of my driver?
What driver updates will the passengers get if I am operating on the Free or Basic pricing plan?
Community forums
Showing recent updates
Start a new topic
Matriks Forums
Announcements
1
Zoom Android Driver App is completely redesigned
Posted by
Catriona Bogle
,
over 7 years ago
Last Reply
by Ruhel ahmed
almost 6 years ago
Feature Requests
1
Setting up different tariff for minibuses
Posted by
Martin Ellis
,
over 5 years ago
Last Reply
by Martin Ellis
over 5 years ago
Tips and Tricks
1
Regular/repeat bookings
Posted by
Martin Ellis
,
about 5 years ago
Last Reply
by Martin Ellis
about 5 years ago
Report a problem
0