Support

Features 5

• Dispatch System
• Driver App
• Passenger App
• Website
• All Features

Benefits 4

• Benefits for Owners
• Benefits for Managers
• Benefits for Drivers
• Benefits for Passengers

Getting Started 8

• How do I sign up?
• How do I log in?
• Is there a Free Trial?
• How do I convert from a free trial to a user?
• What do I do if I have forgotten my password?

View all 8

FAQs 13

• Why should I choose Zoom?
• Can the apps and website be branded for my company?
• What kind of paid subscriptions/plans do you offer?
• Who can I contact with more questions?
• How do I pay you?

View all 13

Your Account 4

• How do I pay my Zoom bill?
• How do I log in?
• What do I do if I have forgotten my password?
• Why do I have a status message on the Operator page?

General 67

• Dispatching a journey - Overview
• Can I send a job to a specific driver?
• How do I see what journeys are allocated/ enroute/ completed?
• Can I change the price of an order?
• What do the different colours of drivers on the map mean?

View all 67

Manage 34

• Managing your Drivers.
• How do I add a new account?
• How do I add new passenger/ driver/ vehicle details?
• How do I find a specific passenger's/driver's/vehicle's details?
• How do I link a driver and vehicle?

View all 34

Settings 31

• What are the elements which determine the price of a journey?
• How do I set up fixed pricing for a certain route?
• How do I set certain prices for set distances?
• How do I change certain vehicles to be different set prices?
• How do I input the location where I am based?

View all 31

Reports 1

• What reports can I see for my company?

General 12

• User Guide: Driver App
• My GPS can't tell where I am, what should I do?
• The map isn't loading, what should I do?
• Do you provide PDAs for drivers?
• Why aren't I receiving any jobs?

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Journeys 6

• How long do I have to accept a customer?
• Can I navigate within the app?
• Can I change the fare manually?
• How can I call a customer when they have booked a job?
• Will I get different navigation options?

View all 6

Other Functions 4

• How do I add new driver documents?
• Is there a way to keep track of how much I am earning?
• Can I communicate with the operator from the app? Is there a way to communicate an emergency?
• How can I locate myself on the app?

General 5

• User Guide: Passenger App
• What do I do if a driver doesn't show up?
• How can I locate myself?
• Can I book a journey without using an app?
• What do I do if I've forgotten my password?

Booking 3

• Can I see how much the journey is going to cost?
• Can I set the pickup location not at my GPS location?
• Can I book a ride ahead of schedule?

Other Functions 3

• How do I edit my payment details?
• Can I let people know how great this app is?
• If clients are not using the app, will they still be able to receive their driver information?

Creating an Account 2

• How do I sign up?
• I've forgotten my password, what should I do?

Booking 4

• How do I book a journey using the website?
• In what ways am I able to pay for my journey if booked on the website?
• How will I know the status of my driver?
• What driver updates will the passengers get if I am operating on the Free or Basic pricing plan?